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Customer Success Newsletter - November 2026

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Written by Benji Tarlea
CS Newsletter

Welcome to your Access Legal Compliance newsletter

Each edition brings you the latest updates, practical tips, and expert insights to ensure your success every step of the way.


Messages, Attachments & Advanced Search

The refreshed look and feel of Access Legal Compliance is expanding. Messages, Attachments, and Advanced Search now feature the same modern layout as the rest of the platform, delivering a smoother and more consistent user experience.

What's new

Messages

The Messages page has been refreshed with our updated design, and your latest messages are now surfaced in the Information Hub, helping you stay informed without leaving your current page.

Attachments

The Attachments page has been refreshed to provide a cleaner, more intuitive experience, with clearer file size information and an at-a-glance storage indicator that makes managing documents easier.

Advanced Search

The Advanced Search experience has been refreshed with a cleaner layout, enhanced filtering options, and a convenient preview feature, allowing you to review results before opening the full record.

Quality-of-life updates

We've introduced several targeted enhancements across the refreshed Homepage, Complaints, Audits, and Case Management areas, reducing unnecessary clicks and making it quicker to access key information and complete everyday tasks without leaving your current screen.

🔔Your data, settings and permissions remain unchanged, and you can switch to the new experience from the navigation whenever you're ready.

For full details of what's changed, view the release notes >


Webinars

Stay ahead with our expert-led webinars

Join our monthly webinars featuring industry specialists to help you get more from your software, stay compliant and keep pace with a rapidly changing regulatory landscape.

Each month, we round up the latest webinars and on-demand recordings - browse the full list below.

Webinar Title

Date & Time

Registration Details

November Compliance Update

Thursday, 5 November at 12:30pm

Is your firm financially sustainable?

Thursday, 19 November at 12:30pm

October Compliance Update

On demand

October AML Update

On demand


What does the data show about the conveyancing market in 2026?

Access Legal’s latest annual report brings together 15 months of HM Land Registry data with insight into regional activity, client expectations, regulatory change and the priorities facing conveyancing firms.


Why the SRA's COLP/COFA Delay Matters

The SRA's decision to pause the proposed COLP/COFA reforms is a reminder that effective regulation starts with listening.

Rosanna Davenport's latest article explores why this delay could be a positive opportunity for firms, compliance professionals and the regulator alike. Read now >

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