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Add a Complaint

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Written by Huzayfah Patel

The software allows you to centralise your complaints process and follow the lifespan of a complaint from the initial reporting through to the outcome. It also provides valuable reporting tools.
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To create a complaint, follow the steps below:

  1. On the home page, click the Modules drop-down.

  2. Click Complaints then click +Add.

  3. Populate the fields with the complaint details.
    ​Note: If you select yes on the Is Potential PII Claim? drop down, the system will automatically create a new record in the PII Claims Module.

  4. Click Save.

Tip: Once you have added a complaint, you can assign a complaint acknowledgement task.

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